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Sony PS3 fails out of the box

Posted by sonypsp on Saturday, November 25, 2006 at Saturday, November 25, 2006
Sony Corp.'s Playstation 3 failed out of the box when a brand new retail unit was delivered to Punch Jump. The PS3 was released to U.S. retail on Nov. 17.
The 20GB PS3, purchased at an online retailer, did not accept discs due to a malfunction in the self-loading disc drive.

A PS3 game disc and a DVD disc were unable to physically move into the drive, though the machine attempts to pull the disc in for several seconds.

The eject button and several reboot attempts failed to solve the disc drive malfunction.

Main system functions, including the XMB XrossMediaBar, wireless controller, HDMI connection, and USB ports worked properly on the unit.

The PS3 Safety and Support manual does not offer direct troubleshooting for users who have experienced disc drive malfunction. The closest solution in the manual is to perform a hard eject for discs that cannot be removed, which did not solve the issue.

The Sony Computer Entertainment America Consumer Service line's automated support only offered troubleshooting on disc recognition.

The unit package and system did not appear to be tampered with. The package seal was not broken nor was the warranty label.

A Sony customer service representative offered to replace the defective unit. The representative said most calls placed for the system have inquired about how to setup the unit or the system's limited availability.

The PS3 20GB and 60GB features a Blu-ray disc drive, which can read new high-definition format discs that can hold up to 50GB of information.

Sony cut the worldwide PS3 shipment forecast to 2 million units from 4 million, reportedly due to a delay in the blue laser diode for the Blu-ray disc drive.

Watch video of the disc drive malfunction

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